Joel on reliablility and how to measure and improve it: "we all agreed that rather than imposing a statistically meaningless measurement and hoping that the mere measurement of something meaningless would cause it to get better, what we really needed was a process of continuous improvement"
- The process of Muse
- How do I get to Stockholm?
- Mythical Monday
- How well do you know the back of your hand?
alles Bild, Text und Tonmaterial ist © Martin Spernau, Verwendung und Reproduktion erfordert die Zustimmung des Authors